Frequently Asked Questions

Do you Accept returns / exchanges?

Absolutely! If you are looking to exchange for a different size please reorder the correct size that you need and send your original order back. As soon as I receive the original package I will refund you the merchandise cost minus shipping. This process allows me to get your new ring out to you QUICKER! It also makes it easier for me to stay organized.

Please note, personalized/hand stamped items are final sale.

If you would like to return your item, please contact me with 14 days of delivery and ship the item back. Provided the item is returned in original condition, I will refund you the merchandise cost minus shipping when I receive the item.

How do I find my ring size?

Not sure of your ring size? Order an adjustable at home ring sizer! Search Ring Sizer in our shop to find it.

I would recommend sizing up when ordering a ring that sits wider on the finger (large wrap ring) or if you are going to stack several rings on the same finger.

What is Gold Fill?

Gold fill is your best quality option after solid gold jewelry and is far more durable than cheaper options such as gold-plating. It will not flake or turn your skin green. Gold fill legally requires 5% pure gold by weight. It is a strictly regulated process that involves pressure bonding multiple layers of solid 14K gold over a core of high quality jeweler’s brass.

How do I care for my jewelry?

With proper care your hello malo pieces can be worn every day and last for years to come!

Remove jewelry when using chemicals and avoid prolonged exposure to harsh chemicals like chlorine, pools and spas.

It’s best to store your jewelry in an air-tight container. It’s normal for sterling silver to tarnish over time but storing gin an airtight bag, in a cool dry place will help. Cleaning with a soft polishing cloth and/or jewelry cleaner will remove the tarnish and bring your piece back to it’s original beauty. You can find my favorite polishing in our shop.