Refund policy

Returns + Exchanges

I hope you love your Hello Malo Jewelry! But if something isn’t quite right, I’m happy to accept eligible returns within 14 days of delivery.

To be eligible for a return, jewelry must be unworn, unused, and returned in its original condition and packaging.

Return shipping is the responsibility of the customer. Original shipping charges are non-refundable. I recommend using a trackable shipping method, as Hello Malo Jewelry is not responsible for return packages that are lost or damaged in transit.

Once your return is received and inspected, your refund will be issued to your original payment method. Please allow a few business days for your bank or credit card company to process the refund.

Items That Cannot Be Returned

Because some pieces are made specifically for you, the following items are final sale:

• Personalized or custom jewelry

• Gift cards

• Items marked final sale

• Worn or used jewelry

Exchanges

Need a different size or want to swap for something else? Please reach out! Exchanges are accepted on eligible items within 14 days of delivery.

Damaged or Incorrect Orders

If your order arrives damaged or you received the wrong item, please contact me as soon as possible with your order number and a photo of the issue. I’ll make it right!

Start a Return

To start a return or exchange, please contact hello@hellomalojewelry.com with your order number and the item(s) you’d like to return.